FAQs

Can you engrave my cup or do I have to buy one from you?

We engrave customer-supplied items all the time! We do our best to treat your belongings with care and respect!

What is the typical turnaround time?

We pride ourselves on having a quick turnaround time though it does vary based on our current workload. We tell most that turnaround is 10-14 business days from when we receive the item but most of the time, we do it in less!

Do you have an album or website for all of your designs?

No, we do not. This is something we are trying to do though!  Feel free to browse our posts to see some of what we have done! We buy most of our files. Here are a few links to a reputable designers we've worked with before to start and if you don't love anything you see, we can have a further conversation about a custom design!  You're more than welcome to browse Etsy for other designs but, in our experience, not all designs are created equal.  Many on Etsy have been stolen from small designers or created by AI and are not of the best quality.  If you insist on one from one of these sites, the quality of your engraving can suffer.

https://www.etsy.com/shop/KThompLaserDesigns

https://www.307cups.com/svg-downloads-1

https://kaylascustomdesigns.com/engraved-tumbler-wraps/

What is the pricing for engraving?

Pricing can vary so to get the most accurate estimate, please send us a message but we do have some guidelines we go by. Full wrap engravings start at the retail price of the cup. For example, for a $30 trio a full wrap engraving starts at $30 and can increase depending on how detailed and custom your design is. For a single engraving such as a name or symbol, we charge $15 for one side and $25 for two on customer-supplied items. If you purchase the cup from us, the prices are $10/$18 for names/symbols and the full-wrap engraving is the same as customer-supplied items. Shipping starts at $10. If you are shipping us an item to engrave, you're welcome to include a return label to avoid this fee.

 How do I order? What does the process look like?

The first step is to message us with what you're wanting to engrave and what you're wanting on it. Not everything can be engraved or engraved with a full wrap. For instance, a cup with a handle that is not removeable cannot be engraved with a full wrap. Once we decide on the cup and general design, you can ship or bring by your cup. Once we recieve the cup, we will touch base with you to fine tune the design! Click the link below to start your order and see our policy about items that are sent in!

https://crowntrophyjb.com/products/brumate-engraving-send-in-your-brumate

How do I pay?

Once the cup is complete, we will send a video or pictures of your cup! Then, you'll get an invoice that you can pay online or you can pay when you pick up your item. If we are shipping your item, the invoice must be paid before we will ship.

What do I need to know before I send/bring my item?

While we are very careful with customer-supplied items, things happen. The laser could malfunction and even though we run tests on all items, the engraving could be imperfect. This doesn't happen often at all but we like to be forthcoming about the potential complications that could arise. If that does happen, depending on the degree of imperfection, we will discount or comp your engraving fee but we are not responsible for replacing the item.